Frequently Asked Questions:

 
What does the management company do?
AMG works diligently to support the needs and interests of homeowners, enhance property values, and create a vibrant and welcoming community for all residents to enjoy. The key responsibilities of and services provided by AMG and its employees is: Property Maintenance: We oversee the maintenance and upkeep of common areas, and shared facilities within the community. This includes landscaping, cleaning, repairs, and ensuring that all areas are well-maintained and safe for residents to enjoy. Financial Management: We handle financial matters related to the community, including budgeting, accounting, and collecting homeowner association assessments. Our goal is to ensure that the community's finances are managed responsibly and transparently. Administrative Support: We provide administrative support to the Board of Directors and homeowners, including organizing meetings, maintaining records, and facilitating communication between residents and the board. Enforcement of Rules and Regulations: We help enforce community rules, regulations, and governing documents to ensure that all residents adhere to the established guidelines. This helps maintain a harmonious living environment and protects property values. Vendor Management: We obtain bids for items that need to be addressed in the community. These bids/estimates are provided to the Board of Directors for review and approval consideration. We also oversee contracts with service providers, vendors, and contractors to ensure that the community receives high-quality services at competitive prices. This includes negotiating contracts, overseeing work performance, and addressing any issues that may arise
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When should I reach out to the management company?
Here are some situations in which its appropriate to reach out to the management company: 1. Maintenance Request- If you encounter any issues or maintenance concerns within the common area or shared common area such as Safety concerns, plumbing problems, electrical issues, its essential to contact the management company promptly. 2. Emergencies: In the event of an emergency such as flooding, fire or security breaches, contacting us immediately is crucial. We can take swift action to mitigate the situation, ensure the safety of residents, and coordinate emergency services if necessary. 3.Financial Matters: For inquiries related to your monthly assessments, billing, or payment arrangements contacting the management company is appropriate. We can provide you with information about your account, payment options, and any financial matters concerning the community.
 
What do my assessments pay for?
Assessments pay for a variety of things such as, property taxes, maintenance of your amenities (amenities maintenance, bathroom cleaning, tennis courts maintenance, etc.) utilities, professional services like property surveys, management company, landscaping. Social events, security systems, Legal expenses, administrative expenses, etc.
Assessments help pay for services that maintain the property value at a higher spectrum. Owning a home is one of, if not, the biggest investment someone can make. It is the HOA's job to ensure the assessments go to maintaining and beautifying the association to ensure homeowners investments are protected.

What assessments do I pay and how much are they?
Your 2024-2025 annual assessments are $252.81.

How can I pay my Assessment?
To make payment online, log into https://www.alamomanagementgroup.com/, click on homeowner login in the top right corner. Once logged in click on the green PAY NOW! button in the Account Info section. A new window will pop open, and you can make a onetime payment, or schedule automatic payments down at the bottom of the screen. Make sure you select a payment method or add a Payment method by clicking on the + Add a Payment Method below the selection bar. Check the amount entered in the Payment Amount: box (or make any desired changes in the amount) and then select the Review Payment Alternatively, you can mail a check to the following address. "HOA NAME" C/O ALAMO MANAGEMENT GROUP P.O. BOX 96925 Las Vegas, NV, 89193-6925 On the ‘for’ section of the check please put the association name, your account number, and address
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Who is my community manager?
Your dedicated community manager for Crossing at Kenberg is Kerry Gonzales. Should you have any further inquiries, please feel free to email Kerry directly at [email protected]. We appreciate your communication.

What happens if I do not pay my assessments?
Unpaid assessments can affect the HOA's ability to maintain common areas, make necessary repairs, and provide essential services to all residents. This can lead to a decline in property values and overall community satisfaction. When a homeowner is delinquent on their dues interests and late fees are accumulated increasing the amount owed. After 120 days delinquency, the homeowner is eligible to be sent to the Attorney's office for a collection matter and may be at risk of foreclosure.
 
How can I request Association records?               
As a homeowner in the Crossing at Kenberg, you have the right to access certain association records under Texas law, specifically outlined in Section 209.0051 of the Texas Property Code. According to this statute, property Owners are entitled to inspect and copy various association records, including but not limited to: Governing documents such as bylaws, covenants, conditions, and restrictions (CC&Rs). Meeting minutes of the board of directors and membership meetings. Financial records, including budgets, audits, and tax returns. Rules and regulations of the association. Insurance policies. To facilitate your request, please submit it in writing to the Crossing at Kenberg specifying the records you wish to access. This request MUST be sent via a certified notice. Upon receiving your request, we will make arrangements for you to inspect and/or copy the requested records within the timeframe required by law. We are committed to transparency and compliance with all relevant statutes governing homeowner associations.

What are the financials?
The financials are a monthly packet that provides association financial information and include a Monthly Income Statement and Balance Sheet.

When are the financials posted?
The Monthly Financials are posted after the 20th of each month for the previous month. This means that you can expect to find the latest financial updates for your community shortly after the midpoint of each month.

Where can I find monthly financials?
Monthly Property Owner Statements are posted on the portal monthly for the month prior after the 20th. To view and download these statements please go into the portal, use your credentials, and select the Document Tab, Monthly Financials, select the year then select the month.

Who should I contact with a gate remote issue?
For any issues related to gate Key FOB’s, please reach out to access department at [email protected]. Our team will assist you with troubleshooting remote issues and provide any necessary support to ensure smooth access to the community gate. Thank you for your cooperation.

How can I order a gate key FOB?
You can get a gate Key FOB by going to www.amghoa.com >Homeowners >Access & Amenities >Gate Access or https://www.alamomgpayments.com/product/gate-remote/ .Please fill out the information needed. It will cost $25 if you purchase gate fob and come to the office at 2611 N Loop 1604 W STE 100 or for $30 and the fob will be shipped to you 5 to 7 business days.

How do I report a gate issue?
To report a gate issue, please contact our office directly. You can reach us by phone at 210-485-4088 or email your community manager, Kerry at [email protected]. Please provide specific details about the issue you're experiencing with the gate so we can address it promptly. Thank you for bringing this to our attention
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What is the AMG’s office address?
AMG Association Management 2611 Loop 1604 W. Suite 100 San Antonio, TX 78258

How can I order a statement of accounts?
You can order a statement of account through our website amghoa.com prior to logging into your homeowner portal. You can find the form to order under "buy/sell home".

How can I order a resale package?
To order a resale package, please follow these steps: 1. Visit our website at https://www.alamomgpayments.com/product/resale-certificate/. 2. Once on the website, navigate to the product page for the resale certificate package. 3. Follow the instructions provided on the page to complete your order. 4. Make sure to provide all the necessary information and complete the payment process. 5. After completing your order, you should receive confirmation and further instructions via email. If you encounter any difficulties or have questions during the ordering process, feel free to reach out to our office for assistance at (210) 485-4088
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Who do I contact with delinquency issues?
To discuss any questions regarding a delinquent account, please reach out to our delinquency department at [email protected].

Who should I contact for a gate access issue? 
To address a gate access issue, please contact our access department at [email protected] or call us at 210-485-4088. Our team will assist you in resolving the matter promptly and efficiently. Feel free to reach out to us for any assistance regarding gate access concerns.

What does the ARA committee do?
The Architectural Review Authority (ARA) typically oversees and approves architectural changes or additions within a community or neighborhood governed by associations or similar entities. Its primary responsibilities include Reviewing and approving architectural plans, designs, and modifications proposed by homeowners or builders to ensure they comply with established guidelines, standards, and regulations. Enforcing community covenants, conditions, and restrictions (CC&Rs) related to architectural aesthetics, property maintenance, and neighborhood harmony. Providing guidance and support to homeowners or builders in understanding and complying with ARA guidelines and procedures. Conducting site inspections to ensure that construction or renovation projects align with approved plans and meet community standards. Resolving disputes or conflicts related to architectural changes or violations of ARA regulations through mediation or enforcement actions. Overall, the Architectural Review Authority (plays a crucial role in maintaining the visual integrity, property values, and quality of life within a community by regulating architectural changes and ensuring adherence to established standards.

What if I want to appeal the ARA decision?
In accordance with §209.00505 of the Texas Property Code, you may request a hearing with the Board of Directors/Trustees (the “Board”) on or before the 30th day after the date this notice was mailed to discuss/dispute the Board’s denial of your request. Unless you request the hearing be held during the open session portion of a Board Meeting, you are agreeing to such a hearing being held in a private closed session with the Board. If you have any questions, please contact us at [email protected]. To respond to you in a timely manner, please include your name, address, and name of your community.

When am I required to submit an ARA request?
Thank you for reaching out to AMG. Any improvements to the exterior of the property need to be approved by the Architectural Review Authority. To submit an ARA request, log on to your Alamo Management Group Homeowner Portal Account. Select "ARC Plans" to start a new request. ARA requests are free of charge and easy to complete. There is a helpful "How-To Submit an ACC Request" guide on your home page of the portal for further guidance. If you need any help along the way, call our office and we would be happy to assist!

How can I volunteer for the ARA committee?
To volunteer for your ARA Committee, you can reach out to your Community Manager, Kerry Gonzales, at [email protected]. Volunteering for the ARA committee is a wonderful opportunity to actively participate in maintaining the aesthetics and architectural integrity of our neighborhood. To join the committee, please follow these steps: 1. Express your interest by replying to this email or by contacting [email protected]. 2. We will provide you with further information regarding the committee's responsibilities, meeting schedules, and any necessary requirements. 3. Attend an upcoming ARA committee meeting to introduce yourself and express your interest in volunteering. Meeting dates and times will be provided upon request
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How long does it take to hear a response?
The ACC Committee requires 30 days from submission to review the request. All decisions, whether approved or denied, will be posted to the homeowner's portal, and send to the homeowner's mailing address for their records.
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How can I pay my Assessment?
To make payment online, log into https://www.alamomanagementgroup.com/, click on homeowner login in the top right corner. Once logged in click on the green PAY NOW! button in the Account Info section. A new window will pop open, and you can make a onetime payment, or schedule automatic payments down at the bottom of the screen. Make sure you select a payment method or add a Payment method by clicking on the + Add a Payment Method below the selection bar. Check the amount entered in the Payment Amount: box (or make any desired changes in the amount) and then select the Review Payment Alternatively, you can mail a check to the following address. "HOA NAME" C/O ALAMO MANAGEMENT GROUP P.O. BOX 96925 Las Vegas, NV, 89193-6925 On the ‘for’ section of the check please put the association name, your account number, and address.